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| サポート情報（GUARDIANWALL Mailセキュリティ・クラウド） |
- GUARDIANWALL Mail セキュリティ・クラウド カテゴリー一覧 > ご購入前のよくあるご質問 > GUARDIANWALL Mailセキュリティ･クラウド > MailConvert on Cloud ベーシック > 【For Recipients】"Attachment Download Site" User's Guide
【For Recipients】"Attachment Download Site" User's Guide
- カテゴリー :
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- GUARDIANWALL Mail セキュリティ・クラウド カテゴリー一覧 > ご購入前のよくあるご質問 > GUARDIANWALL Mailセキュリティ･クラウド > MailConvert on Cloud ベーシック
- GUARDIANWALL Mail セキュリティ・クラウド カテゴリー一覧 > ご購入前のよくあるご質問 > Outbound Security for Microsoft 365
- GUARDIANWALL Mail セキュリティ・クラウド カテゴリー一覧 > ご購入前のよくあるご質問 > GUARDIANWALL Mailセキュリティ･クラウド > MailConvert on Cloud プレミアム
回答
This page provides information on how to use the "Attachment Download Site" provided by the GUARDIANWALL series.
Please refer to this page if you have received the attached file download link from the sender on the GUARDIANWALL series.
- What you can do on the "Attachment Download Site"
- How to login to the "Attachment Download Site"
- Troubleshooting (Frequently Asked Questions)
- What should I do if an "Access forbidden (403)" error is displayed when I try to issue a one-time password on the download site?
- What should I do if when issuing a one-time password, "Email address verification failed. Please verify your email address."is displayed?
- What should I do if I do not receive a one-time password from the attachment download site?
- What should I do if I get a "file not found" error when I access the download link?
- What should I do if a list of files is displayed on the "Download Attachments" screen, but there is no link and I cannot download them?
- What should I if received an e-mail with a download link, but the URL is not hyperlinked and I cannot access it.
- What should I do if I received a message saying "Need admin approval" when I tried to login socially with my Microsoft account?
１．What you can do on the "Attachment Download Site"
In this service, for the enhancement of information security, attached files are kept from senders and sent to recipients after being converted into download links.
Attachment files received from senders can be downloaded at the attachment download site.
The sender will be asked to authenticate (one-time password / social authentication) with the "recipient's e-mail address" and then download the attached file.
The file can be downloaded if it has been made "public" to the "recipient's e-mail address" by the sender.
The file can be downloaded if it has been made "public" to the "recipient's e-mail address" by the sender.
２．How to login to the "Attachment Download Site"
You can login to the download site by authenticating with the "recipient's e-mail address".
Please login using any of the following three login methods.
If the recipient has a Microsoft account/Google account with their email address, they can login without a password by using social authentication.
If you do not have either account, please login using a one-time password.
Attention
※When logging in, email addresses are case sensitive. Please enter your email address exactly as it appears in the email you received.
※If you received an e-mail via the mailing list, please try login with your "recipient's personal e-mail address" first.
If you cannot issue a one-time password with your "recipient's personal e-mail address" or if you get a "File not found" error in social authentication, please try login by issuing a one-time password with the "mailing list".
３．Troubleshooting (Frequently Asked Questions)
If any of the following events occur, please check the FAQs linked below and take action.
- What should I do if an "Access forbidden (403)" error is displayed when I try to issue a one-time password on the download site?
- What should I do if when issuing a one-time password, "Email address verification failed. Please verify your email address."is displayed?
- What should I do if I do not receive a one-time password from the attachment download site?
- What should I do if I get a "file not found" error when I access the download link?
- What should I do if a list of files is displayed on the "Download Attachments" screen, but there is no link and I cannot download them?
- What should I if received an e-mail with a download link, but the URL is not hyperlinked and I cannot access it.
- What should I do if I received a message saying "Need admin approval" when I tried to login socially with my Microsoft account?
For other problems, please inform the sender of the contents and request that the sender contact our support center.
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